by Stephanie Frost
January 14, 2010
In the video below, you will see how simply making something fun to do helped change people’s behavior. Take something pretty mundane such as recycling, turn it into a game and watch what happens. This is part of Volkswagen’s initiative called The Fun Theory (dotcom). This got me thinking about what people could do to [...]
Tagged as:
behavior,
business,
fun,
human nature
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by Stephanie Frost
October 2, 2009
Yesterday I had the pleasure of starting my day with an extremely hostile phone call. The person calling began the call with subtle sarcasm and within about five minutes had launched into a full-blown temper tantrum. Of course, I’ve dealt with my share of unhappy people. I used to work for Cingular (now AT&T Wireless) [...]
Tagged as:
business,
customer service,
difficult people,
workplace
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