by Stephanie Frost
October 8, 2009
When Chris Brogan came to Atlanta a few weeks ago, he said one thing that really stuck with me: “The difference between an audience and a community depends on how you arrange the chairs.” That’s important to remember. An audience is a group of people listening to you whereas a community is actively engaged and [...]
Tagged as:
audience,
branding,
Chris Brogan,
community,
customer service
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by Stephanie Frost
October 2, 2009
Yesterday I had the pleasure of starting my day with an extremely hostile phone call. The person calling began the call with subtle sarcasm and within about five minutes had launched into a full-blown temper tantrum. Of course, I’ve dealt with my share of unhappy people. I used to work for Cingular (now AT&T Wireless) [...]
Tagged as:
business,
customer service,
difficult people,
workplace
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